When addressing language and behavior policies in a non-politically correct (PC) bar setting, it is important to maintain an environment that’s welcoming to all customers while respecting the non-PC ethos. Here is a guide to navigating such policies.
Begin by defining what the non-PC ethos means for your establishment. A non-PC bar might celebrate free speech and resist the sanitization of language to the extreme, but that doesn’t mean that all types of speech and behavior should be allowed. Make it clear that the bar permits joking and banter, sometimes including off-color humor, but still emphasizes respect for all individuals. It’s the difference between allowing patrons to speak freely and permitting harassment, threats, or hate speech, the latter of which can not only create an inhospitable environment but also have legal ramifications.
It is important to set clear guidelines so that patrons understand the limits of acceptable behavior. Clearly communicate these guidelines through visible signage and oral communication from staff. Emphasize that discrimination of any kind will not be tolerated. Even in a non-PC setting, there should be lines drawn to ensure that jokes or comments do not cross into the territory of sexist, racist, homophobic, transphobic, or otherwise hateful conduct. Consider establishing a ‘three-strike policy’ wherein a patron is given a warning and asked to change their behavior before being asked to leave.
Staff training is crucial. All staff members should be trained to handle difficult situations delicately but decisively. They need to know how to recognize the signs of conflict escalation and how to intervene effectively without inflaming the situation. Staff members should also be equipped to communicate with patrons who are behaving inappropriately and explain to them why their behavior is not acceptable, and what they can do to remedy it. In cases where behavior does not change, staff should know how to remove patrons safely and effectively.
Promote a culture of understanding among patrons. Hold events or discussions regarding free speech and the implications of certain language. Educate your clientele on the difference between having a space for unfiltered conversation and maintaining a bar that is safe and enjoyable for everyone. Clientele who understands where the establishment is coming from will more likely self-police, setting the tone and helping to enforce the culture you strive to foster.
Enforce the policies fairly and consistently. This cannot be overstated. When rules are only sometimes enforced, or only enforced on some individuals, it creates confusion and can foster resentment. This imbalance can lead to a perception of favoritism or bias, which could damage the bar’s reputation and lead to a decrease in patronage. Fair and consistent enforcement of the rules helps to create a stable environment where all patrons feel equally respected and equally held accountable for their actions.
Revisit and revise the language and behavior policies regularly. Society evolves, and what might be considered non-PC but tolerable today could be deemed offensive down the line. Keep abreast of cultural changes and adjust your policies to reflect those changes. This ensures that the establishment continues to be relevant and respectful, even while maintaining its non-PC stance.
Create an anonymous reporting mechanism for patrons and staff alike. There will be times when issues arise that someone might not feel comfortable addressing publicly. Setting up a system where concerns can be reported anonymously gives individuals the opportunity to express their concerns without fear of direct confrontation. It also allows management to address potential issues proactively.
The goal is not to stifle expression but to ensure that while exercising their freedom, patrons are not infringing on the rights and dignity of others. Respecting this balance in a non-PC bar involves educating both staff and customers, clearly defining expectations, and being prepared to act when those expectations are not met. Dialogue and understanding within the community can help maintain this equilibrium.